Consumer Services is the front line for serving 维吉尼亚州’s visitors, potential visitors and 维吉尼亚州’s destinations. 我们的使命是双重的:
- Ensure that consumers have a positive experience during every aspect of their 维吉尼亚州 vacation, 从计划到巡演.
- Integrate 维吉尼亚州’s tourism industry to present a unified 维吉尼亚州 to our visitors. A 维吉尼亚州 that’s accommodating, knowledgeable and radiates southern charm.
弗吉尼亚欢迎中心
There are 12 official 弗吉尼亚欢迎中心 that are strategically placed at gateways throughout the Commonwealth. They are responsible for assisting more than 2 million visitors annually and are often the first stop for 维吉尼亚州 visitors. Our professional travel counselors generate additional travel revenue through their one-on-one visitor assistance, 现场预订服务, 宣传册分发.
弗吉尼亚欢迎中心广告
Showcase Your Product at a 维吉尼亚州 Welcome Center and/or Safety Rest Area. The PMAP (Partnership 市场营销 and Advertising Program) 程序 was established by 弗吉尼亚旅游公司 to create a variety of advertising opportunities at 弗吉尼亚欢迎中心 and Safety Rest Areas throughout the commonwealth.
消费者服务中心
Our fully-integrated center responds to consumer inquiries via 1-800-VisitVA and email generated through 维吉尼亚州.org. The center’s Travel Counselors provide consumers with assistance via phone and electronic mediums, 一天24小时, 一周七天. These skilled and well- trained counselors provide travel assistance and general information by utilizing www.维吉尼亚州.org 作为他们的主要参考来源.
实现 & 分布
Consumer Services oversees the fulfillment and distribution of more than 400,每年出版1万本弗吉尼亚旅游指南. Consumer Services also manages the distribution of bulk brochure requests for various 维吉尼亚州 travel guides and brochures as well as fulfill interest-specific requests with targeted guides such as 维吉尼亚州 Civil War newspapers and the 维吉尼亚州 Golf guides. 行业合作伙伴, 比如地方, individual attractions and other tourism-related facilities are encouraged to stock these informative publications for their visitors.
订购大量刊物
游客中心讲座
The 认证旅游信息中心 seminar is a once-a-year opportunity for managers and employees of visitor centers across 维吉尼亚州 to network with their colleagues, learn new tactics for visitor center 操作, receive motivational messages from experts in the customer service field, and tour different regions of the state for a first-hand look at the tourism product. Learn more 百老汇会员注册 the 游客中心讲座
Tourist Information Center Certification
消费者服务部负责管理 认证旅游信息中心 程序. This 程序 encourages local and regional visitor centers to meet requirements and operate under guidelines as set by VTC. This 程序 promotes standards that enhance and also simplify the travel experience for 维吉尼亚州 visitors. Certified centers qualify for a myriad of services from VTC. Learn more 百老汇会员注册 the Certification Program
休息区小册子派发
Distribute your brochure to safety rest areas throughout the Commonwealth by placing your order on www.welcomeva.com.